Understanding Your Bill

We trust that your surgeon and his team have thoroughly explained the course of treatment surrounding your procedure, but if you still have questions, don’t hesitate to ask. What is not always so well explained is the financial aspects of your procedure, so we will attempt to make that portion as easy and transparent as possible.

We strongly encourage that you also contact your health insurance carrier to answer your benefit questions.

Please read the information below, and don’t hesitate to contact our billing team at (614) 255-2900 if you have any questions.

If you do not have insurance, payment for services is required on the day of procedure. Please discuss payment options with our billing team in advance of your appointment. We are here to help.

Our billing department will be contacting your health insurance company in advance of your procedure. We will confirm your eligibility, whether your plan has referral or pre-authorization requirements, and if any exclusions may apply, such as pre-existing conditions. We strongly encourage that you also contact your health insurance carrier to answer your benefit questions.

We will also obtain financial information from your insurance company, including copayments, deductibles, and co-insurance. Someone from our billing team will call you to discuss this information prior to your surgery. It is our policy to collect the amount that your insurance company has deemed to be your responsibility no later than the date of your procedure. Please understand that this is only an estimate, so any differences will either be billed or refunded to you.

This financial responsibility will be only for the facility fee, and does not include your surgeon or other providers, such as the assistant surgeon (if applicable), anesthesiologist, radiologist, durable medical equipment provider, laboratory, pathology, physical therapy or others that may participate in your procedure.

If you have any questions regarding insurance or payment, please call us at (614) 255-2900.