Patient Rights

Each patient (or as appropriate, the patient’s representative) treated at Orthopedic ONE Surgery Center at Easton has the right to:

  • To receive services without regard to race, color, age, sex, sexual orientation, religion, marital status, handicap, national origin or sponsor.
  • To be provided reasonable physical access. To be provided a secure environment for self and property.
  • To be treated with respect, consideration and dignity.
  • To expect physicians and staff to respect your privacy and keep all information pertaining to your care confidential.
  • To expect that all disclosures and records are treated confidentially, except when required by law, and to be given the opportunity to approve or refuse their release.
  • To receive complete information from your physician regarding your diagnosis, treatment, prognosis, and expected outcome prior to treatment being rendered. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be a legally authorized person.
  • To be given opportunity to participate in decisions involving their health care, except when participation is contraindicated for medical reasons.
  • To receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment, except in emergencies.
  • To refuse treatment and be informed of consequences of refusing treatment or not complying with therapy.
  • To know by name and position, the persons caring for you.
  • To be believed if you say you have pain.
  • To have your pain managed as individually and effectively as possible.
  • To have a concerned staff member will respond promptly to reports of pain.
  • To receive information in a manner that you understand.
  • To voice grievances regarding treatment or care that is (or fails to be) furnished.
  • To exercise your rights without being subjected to discrimination or reprisal.
  • Receive care in a safe setting and one that is free of all forms of abuse or harassment.

Patient Responsibilities

Prior to receiving care, patients are informed of their responsibilities. Each patient treated at this facility has the responsibility to:

  • To show respect and consideration for other patients, family, visitors and personnel of the center.
  • To understand that we do our best to accommodate your needs and the needs of other patients.
  • To provide the center with an accurate and complete medical history about present complaints, past illnesses, hospitalizations, surgeries, existence of advance directives, medications, and other pertinent data to the best of your knowledge.
  • To provide accurate and complete demographic, to include insurance information and changes of address.
  • To assure that the financial obligations for health care rendered are paid.
  • To accept consequences of your actions if you refuse a treatment or procedure.
  • To ask questions, particularly when you do not understand a direction, procedure, or other information given by your doctor or health care team member.
  • To follow the plan of treatment recommended by the doctor primarily responsible for your care and/or other personnel authorized by the center to instruct patients.
  • To keep your appointment, if you anticipate a delay OR must cancel the scheduled procedure, it is your responsibility to notify the center as soon as possible.
  • To carry out preoperative instructions as supplied by your physician and center.
  • To help your doctor and nurse assess your pain.
  • To discuss pain relief options with your doctor and nurse.
  • To ask for pain relief when pain first begins.

Risk Manager/Administrator
Orthopedic ONE Surgery Center at Easton
3600 Stelzer Road, Suite 100
Columbus, OH 43219

Should you wish to discuss your concerns with an agency outside the center, you also have the right to contact:

Ohio Department of Healthcare Standards and Quality
Provider and Consumer Services Unit
246 N. High Street
Columbus, Ohio 43216
Phone: 1-800-342-0553
Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman.